Client Specialist, Commercial Lines

Hub International Insurance•Columbus, OH

1d•Onsite

About The Position

HUB International is seeking to add a Client Specialist to their Columbus based Commercial Lines team! The Client Specialist will provide administrative and professional support to commercial lines clients and HUB associates, with a focus on excellent customer service and teamwork. HUB International is a leading full-service global insurance broker and financial services firm providing risk management, insurance, employee benefits, retirement and wealth management products and services. With more than 21,000 employees in 600+ offices located throughout North America, HUB’s vast network of specialists brings clarity to a changing world with tailored solutions and unrelenting advocacy, so clients are ready for tomorrow.

Requirements

Ohio Property and Casualty licensure is required, or needs to be obtained within 90 days of employment
High school diploma or equivalent is required
Strong understanding and comfort using Microsoft Office tools (Word, Excel, Outlook, PowerPoint)
Strong customer service, organization and time management skills
Strong decision making and problem-solving skills

Nice To Haves

Prior working experience in the insurance industry or knowledge of commercial insurance and products is highly preferred
Professional designations are preferred
College degree preferred
Existing knowledge of Applied Epic is preferred

Responsibilities

Communicate with HUB associates, clients and carriers via phone and email to provide answers to questions or concerns relevant to commercial lines policies and products
Run Motor Vehicle Reports and accurately advise clients if employees are eligible drivers
Sort, Scan and process all new mail items
Deliver policies in a timely manner and in the format in which the Client Manager advises
Request, process and handle mid-term change requests
Properly document all communication and activity with HUB associates, clients and carriers to maintain compliance and organization
Coordinate policy expirations with HUB associates to obtain and process renewal information
Create new and renewal certificates of insurance templates in CSR24, ensuring accuracy of policy detail and attachments
Process complex certificates of insurance and contract reviews
Process policies, cancellations and endorsements timely and accurately
Prepare and update renewal proposals and summaries
Complete policy application detail for newly bound policies into Epic
Follow up on cancellations and billing issues by effectively communicating with client and carrier
Assist with claim reporting and follow up
Pursue and maintain professional insurance designations as recommended by HUB International
Perform all other duties as assigned by Commercial Client Specialist Supervisor and/or Commercial Lines Operations Manager

Benefits

Competitive salaries and benefits offerings
Medical/dental/vision insurance and voluntary insurance options
Health Savings Account funding
401k matching program
Company paid Life and Short-Term Disability Plans
Supplemental Life and Long-Term Disability Options
Comprehensive Wellness Program
Paid Parental Leave
Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
Great work/life balance, because that’s important for all of us!
Focus on creating a meaningful environment through employee engagement events
The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
Growth potential - HUB is constantly growing and so can your career!
A rewarding career that helps local businesses in the community
Strong community support and involvement through HUB Gives