Client Solutions Specialist

US711 • Dallas, TX

6d • $36,000 - $45,000

About The Position

We at Alphagraphics are seeking a motivated and results-driven Customer Service Specialist to join our growing team. In this role, you will be responsible for following up on qualifying leads, and closing sales primarily through phone, email, and virtual meetings. The ideal candidate is confident, organized, and thrives in a fast-paced environment. If you have worked in the printing and signage industry, that is a plus but not a requirement. At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you. We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team! We invite EVERYONE to apply! AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

Requirements

• Possesses a solid knowledge of MIS systems and order entry processes
• Handle all communications with customers in a professional and respectful manner
• Strong analytical skills (break projects into steps or sets)
• Excellent writing and verbal skills
• Professional appearance and decorum
• Strong organizational and time-management skills

Nice To Haves

• Account Management experience is preferred but not required
• If you have worked in the printing and signage industry, that is a plus but not a requirement.

Responsibilities

• Generate estimates and follow up all inbound inquiries
• Present products or services to prospective customers and understand their needs
• Build and maintain strong relationships with clients
• Manage the inbound sales inquiry pipeline using CRM software
• Collaborate with production and account management teams
• Maintain accurate records of customer interactions and sales activities

Benefits

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Health, dental, and vision insurance
• Paid time off and holidays
• Ongoing training and career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees