Client Solutions specialist I

Truist Financial • Lumberton, NC

89d

About The Position

The Client Solutions Specialist I position involves collecting delinquent accounts according to agreed-upon collection strategies while adhering to all collection policies, procedures, and guidelines. The role requires providing exceptional client service by being transparent, positive, and treating clients with respect. The work schedule includes varying hours across three weeks, with shifts including weekdays and Saturdays.

Requirements

• High school diploma or equivalent education and related training or experience.
• Strong verbal and written communication skills.
• Basic computer skills.
• Ability to perform in a fast-paced, highly dynamic environment.
• Ability to work a flexible schedule, including overtime as needed.

Nice To Haves

• Previous client service, collections, or sales experience.
• Bilingual.

Responsibilities

• Achieve performance expectations for collection efforts for assigned accounts based upon individual goals and objectives.
• Provide clients with cure plans and negotiate payment arrangements to cure delinquency.
• Disclose all relevant account information to clients accurately and professionally.
• Manage client communications and provide accurate account detail and information.
• Work accounts thoroughly according to established procedures.
• Document all collection efforts in the system of record for each assigned account.
• Execute on the established call scripts documented in training.
• Achieve acceptable call monitoring scores in each call category.
• Communicate regularly with the Client Default Leaders regarding repossessions and other special handling calls.
• Accurately process payments, transactions, and workflows.
• Complete all required Computer Based Training (CBT) courses accurately and timely.

Benefits

• Medical, dental, and vision insurance.
• Life insurance.
• Disability insurance.
• Accidental death and dismemberment insurance.
• Tax-preferred savings accounts.
• 401k plan.
• At least 10 days of vacation (prorated based on date of hire).
• 10 sick days (prorated).
• Paid holidays.
• Potential eligibility for defined benefit pension plan, restricted stock units, and/or deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED