Client Solutions Retention Representative (Cox Business)
About The Position
Client Solutions Retention Representative Great relationships don’t just happen — they’re built with trust, authenticity and a spark of curiosity. If you’ve got the talent to turn connections into meaningful partnerships, we want to hear from you. At Cox Business, we help companies adopt new technologies that deliver mobility, scalability and growth. Our solutions include internet and networking solutions, as well as next-gen cloud and connected technologies. We’re on the hunt for an Client Solutions Retention Representative who loves connecting with people and making an impact. This is your chance to build relationships, create lasting solutions and help businesses succeed — all while driving revenue and advancing your own career. Ready to work with a team that’s as invested in your success as you are? Let’s talk! You’ll be the hero who keeps our small-to-medium business customers happy, loyal and thriving. Your mission? Reduce controllable churn by solving problems, offering tailored incentives and uncovering upsell opportunities that truly meet customers’ needs while also assisting with billing related inquiries About Us Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected.
Requirements
- 5+ years of relevant experience, or a high school diploma/GED with 3 years of experience, or an associate/bachelor’s degree in a related field.
- Proficiency with computers and common business software.
Nice To Haves
- An associate degree or technical certification in a related discipline.
- B2B sales experience with a proven track record of meeting quotas.
- Background in revenue generation or customer retention roles.
- Experience in the communications industry or with a major communications equipment vendor.
Responsibilities
- Answering customer disconnect calls and resolving issues, saving the day with creative solutions and attractive offers.
- Answering customer billing calls creating a best in class experience while assisting with billing related needs.
- Driving additional revenue with a focus on customer needs and exploring upsell opportunities.
- Making outbound calls to inform customers about referral programs, new products, enhanced packages or simply to renew, save or upgrade their services.
- Reaching out to customers nearing contract expiration (3-6 months out) to secure renewals and identify opportunities to upsell.
- Negotiating pricing, products, promotions and terms with clients while performing calculations for fees, time periods, pro-rations and competitive comparisons.
- Troubleshooting and resolving service, pricing or technical issues, ensuring customers feel heard and supported.
- Working with sales support to find the best solutions and resolve installation or service challenges.
- Educating customers on how to maximize their Cox Business products and services, including features, billing and charges.
- Managing sales orders with the sales support team and provide valuable customer insights to the marketing team to help shape future strategies.
Benefits
- A competitive salary and top-notch bonus/incentive plans.
- A pro-sales culture that honors what salespeople (like you!) contribute to our success.
- Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
- A true team environment, with 3 days of real-life collaboration in the office.
- Comprehensive healthcare benefits, with multiple options for individuals and families.
- Generous 401(k) retirement plans with company match.
- Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
- Professional development and continuing education opportunities.
- Access to financial wellness/planning resources.
- Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
- Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
- Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
