Client Solutions Professional II (Collections/Customer Service)

BOK Financial • Oklahoma City, OK

66d

About The Position

This position is responsible for initiating collection activities on early and mid-stage delinquency accounts in order to comply with bank policy and procedure as well as ensuring the bank is in compliance with federal regulations for loan servicing. Counsels delinquent customers and works to establish formal and informal repayment plans, settlements, and work out plans. This position is also responsible for accurately documenting the collection system for each customer contact.

Requirements

• This level of knowledge is normally acquired through completion of an Associate's Degree and 2-3 years of collections, branch banking, or customer service experience or equivalent combination of education and experience.

Responsibilities

• Accurately document the collection system for each customer contact.
• Identify ways to mitigate loss, complete due date changes and deferrals.
• Escalate or redirect the more delinquent accounts to senior collectors for handling.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees