Client Solutions Manager

Epic Staffing Group • FL

73d • $70,000 - $80,000

About The Position

Orbis Clinical, part of Epic Staffing Group, is looking for Client Solutions Manager, who will be responsible for managing client partnerships and overseeing the end-to-end Clinician on Assignment (COA) recruitment and fulfillment process to ensure consistent delivery, satisfaction, and retention within a Strategic Business Unit (SBU). The role has combined responsibilities of a recruiter and a client services manager, which includes sourcing, screening, and interviewing candidates as well as building client relationships and generating new business opportunities.

Requirements

• Two years of experience as a full desk recruiter or account management role, preferably in a recruitment agency or staffing firm; healthcare staffing extremely preferred.
• Strong sales and negotiation skills with a track record of meeting or exceeding targets.
• Possess an overall knowledge of business functions and understanding of services, business strategy, policies and procedures, and job’s impact to the organization.
• Work with electronic hardware and software applications specific to the role.
• Work independently, see business needs and proactively accomplish them for the betterment of their team and the organization.
• Analyze work, set goals, develop plans of action, utilize time.
• Proactively obtain and share information tailored to the audience.
• Attend to the needs and expectations of customers.
• Affect or change others' positions and opinions.
• Engage effectively in dialogue.

Responsibilities

• Identify and establish relationships with potential clients, including businesses and organizations seeking recruitment services.
• Conduct sales activities, such as cold calling, networking, and client meetings, to promote recruitment solutions and secure new business opportunities.
• Understand client requirements, including job descriptions, skill sets, and cultural fit, to effectively match candidates to client needs.
• Develop and maintain a strong client database, regularly updating and managing client information.
• Utilize various sourcing techniques, including online job boards, social media, networking, and referrals, to attract a diverse pool of qualified candidates.
• Review resumes, conduct initial phone screens, and interview candidates to assess their qualifications, skills, and fit for specific roles.
• Coordinate and schedule candidate interviews with clients, ensuring a smooth and timely process.
• Provide guidance and support to candidates throughout the application and interview process, addressing any questions or concerns.
• Build and maintain strong relationships with both clients and candidates, acting as a trusted advisor throughout the recruitment lifecycle.
• Proactively communicate with clients to understand their evolving needs, address any challenges, and provide regular updates on candidate progress.
• Nurture relationships with candidates, understanding their career goals, aspirations, and preferences to match them with suitable job opportunities.
• Conduct reference checks and verify candidate credentials as necessary.
• Maintain accurate and up-to-date records of client and candidate interactions using applicant tracking systems or other relevant tools.
• Ensure compliance with all relevant laws and regulations, including data protection and equal employment opportunity guidelines.
• Prepare and present reports on recruitment activities, including client acquisition, candidate pipelines, and placements.

Benefits

• Generous PTO Policy
• Paid Parental Leave
• Twelve Annual Paid Holidays
• Active Employee Engagement Programs
• Cellphone Stipend
• Technology Stipend (for hybrid/remote positions)
• Diversity, Equity, Inclusion, and Belonging Program
• Some positions may be eligible for hybrid or remote work
• Professional Development
• Charitable Matching
• Medical, Dental, Vision, and Hearing Benefits
• Wellbeats Health and Wellness Programs
• Employee Assistance Program (EAP)
• Life and Disability Insurance
• Pet Insurance
• 401K
• FSA and HSA Plans
• Financial Planning Assistance
• Educational Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees