Client Solutions Manager

Flipboard

72d

About The Position

The Client Solutions Manager will be a major contributor to the success of Flipboard. You will support the Flipboard Sales team, in both pre and post-sale efforts but ultimately through the entire campaign life cycle from the RFP stage to campaign execution and renewal. You will partner cross-functionally with internal Ad Operations, Pricing & Yield, Creative Production, and Analytics teams as well as directly build client relationships to grow our advertising accounts.

Requirements

• 3 years of experience in a client-facing, digital campaign management role
• Proficiency in Mac, Keynote, PowerPoint and Microsoft Office (strong experience with pivot tables necessary)
• Outstanding organizational abilities
• Strong attention to detail; enjoys working with data and conducting analyses
• Comfortable with leading presentations to agencies and clients alike to story tell around the success of a campaign and future partnership opportunities
• Desire to wear many hats and learn quickly in a challenging and adaptive environment

Nice To Haves

• Previous experience with mobile applications, mobile advertising and media agencies
• Experience in native self-service platforms such as Facebook Ad Manager, Google AdWords, Taboola, Outbrain
• Experience with Order Management and Ad-serving systems

Responsibilities

• Collaborate closely with Sales Team and support the Sales Process from RFP submission to post-campaign wrap with a focus on providing strategic client services
• Lead RFP proposals and construct media plans with detailed placements and identify key audience target solutions within Flipboard’s proprietary 1P targeting or 3P Audience Targeting
• Manage the entire post-sale execution process, including reviewing advertiser contract terms, campaign kick-off calls, creative production, campaign execution, optimizations, and wrap-ups
• Be the primary point of contact for clients, serving as the owner of the entire campaign and future campaigns
• Strengthen client relationships by participating in meetings and providing campaign insights and key takeaways
• Provide light QA work in partnership with Ad Ops to confirm campaigns are running as expected
• Prepare and analyze data points for post-campaign analysis, mapping back to client KPIs and objects to drive upsells and renewals
• Be a core contributor to strategic kick-off meetings with Sales Team, Inventory and Ad Ops teams and contribute to meeting materials for client pitch presentations
• Provide post-launch support by taking screenshots, monitoring delivery and performance, and present opportunities for optimizations /oversee implementation
• Proactively identify incremental and renewal opportunities with the support of Sales
• Participate in weekly Client Solutions Management team meetings to share campaign insights and stay informed on product updates and weekly Ad Ops + Client Solutions Management campaign status meetings
• Have strong ability to pull data from GWI and Flipboard Proprietary Data to develop key insights in support of RFP proposals and collaborate with the Analytics team on research studies

Benefits

• Medical, dental, vision and life insurance
• Flexible and generous 'out of office time' for holidays, vacations, sick leave, relaxation and wellness, in addition to a mid-year and end of year break, totaling 10 days
• Employee assistance program
• Eligibility to participate in pension (CAN) or 401k (US) plans with an employer contribution

What This Job Offers