Client Solutions Manager

American Express Global Business Travel

14d

About The Position

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. We currently have an outstanding opportunity for a Client Solutions Manager to join the Ovation Travel Group Division of Amex GBT. For over 35 years, Ovation has provided seamless, cost-effective travel solutions to individual travelers and professional organizations in such industries as finance, law, technology, biotech, advertising, entertainment, consulting and other professional services firms. Reporting to the Client Solutions Vice President. The Client Solutions Manager is responsible for strategic management of a select portfolio of $1M - $10M clients, by delivering all core account management components and beneficial services. This position is also responsible for client retention, profitability of the account portfolio, growth, and overall customer satisfaction.

Requirements

• A minimum of 5 years account management experience in the employ of a corporate travel management company
• Presentation skills for a variety of audience levels and sizes (2 to 200 people)
• Proven oral and written communication skills.
• Possess strong negotiation skills.
• Ability to analyze and evaluate data in order to find opportunities to reduce costs and to recommend appropriate solutions.
• Working knowledge of financial and business models related to travel programs (CRS revenues, overrides, etc).
• Problem solving skills: ability to listen, identify the root cause, offer appropriate recommendations, and determine the best resolution.
• Ability to think strategically in order to create a vision, set direction, lead complex projects to resolution.
• Ability to effectively manage multiple projects for several clients in a timely and well-organized fashion.
• Ability to lead internal team to continue to perform to meet and exceed client expectations.

Nice To Haves

• Knowledge and experience in Global Account Management is a plus

Responsibilities

• Engaging the client in identifying mutual program goals
• Proactively managing and fulfilling our contractual goals with the client
• Collaborating with the Operations Managers in developing Operational Effectiveness and Service enhancement sections of the Business Plan Review and analyze client data and present strategic recommendations on an ongoing basis
• Preparing quarterly, semi-annual or annual business reviews to demonstrate Amex GBT’s performance in managing the clients travel program.
• Effective management of client-specific billing, settlement, Accounts Receivable and P&L
• Manages the Re-Bid process for existing clients to include coordination of RFP/RFI process.
• Manages Customer Survey process and provides analysis and action plan in response to results.
• Coordinates all internal resources to ensure the fulfillment of all service components and delivery of beneficial services.
• Manages client communication and education efforts (i.e., industry/company events, educational seminars, and travel industry trends).
• Collaborates with Operations Managers to ensure that all levels of client satisfaction are met.
• Finds opportunities for addition of beneficial services and increased product sales
• Identifies opportunities for growth via domestic or global consolidation

Benefits

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed