Client Solutions Manager

SHI International Corp. • Bethlehem, PA

2d • $40,000 - $55,000

About The Position

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive – in our offices or yours. The Client Solutions Manager will serve as the primary customer contact for IT solutions, fostering strong relationships with clients, internal departments, and OEM sales teams. This role involves driving the adoption and growth of SHI solutions through scheduled meetings, competitive pricing proposals, and proactive customer engagement. The Client Solutions Manager will handle customer maintenance renewals, manage the ordering process, and collaborate with various teams to ensure seamless operations and address any customer concerns.

Requirements

• Understanding of business operations and strategy - Basic
• Experience building and maintaining professional relationships with both internal and external stakeholders - Basic
• Proficiency in customer outreach and delivering tailored customer service solutions - Basic
• Experience working in a fast-paced, collaborative environment - Basic
• Experience using discretion to independently facilitate business decisions in response to customers - Basic
• Completed Bachelor's Degree and relevant Customer Service experience, OR Customer Service experience in a corporate setting or comparable work experience preferred
• Proven customer solutions experience, preferably in the IT industry

Responsibilities

• Act as the dedicated customer point of contact for focused IT solutions.
• Forge strong relationships with customers, internal SHI departments, and OEM sales teams.
• Drive SHI solutions adoption and growth through recurring scheduled meetings, proactive identification of new SHI solutions offerings, and proposing competitive pricing for all offerings.
• Research, position, and present comprehensive pricing quotes based on dedicated customer requirements, including new hardware, software, and associated services.
• Propose competitive pricing quotes for SHI Solutions and finalize new IT solutions within current accounts.
• Actively manage customer maintenance and support renewals through customer engagement, focusing on expanding the business relationship.
• Manage the customer ordering process, ensure swift and accurate entry of purchase orders, and provide timely updates to customers and all relevant parties.
• Actively participate in assigned training and team meetings to stay updated on focused IT solutions.
• Collaborate with Outside Sales, customers, vendors, and internal teams through conference and team calls.
• Handle problem resolution by managing product returns, invoicing questions, and customer concerns.

Benefits

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees