Client Solutions Manager

Xylem • South Bend, IN

12d

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. We’re Hiring for a Client Solutions Manager for the Mid West Region of the United States! If you are excited and passionate about helping #SolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues.  We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions.  At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark ! THE ROLE : The Client Solutions Manager will be responsible for becoming a trusted advisor and partner to clients by leading digital transformation programs that will meaningfully improve their operations.  In this role, the incumbent will also develop deep insight into your clients’ financial outlook, strategic priorities, leadership team, consulting ecosystem, and digital transformation objectives . We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.

Requirements

• Bachelor’s degree in business or related field
• 10+ years of related industry experience
• Knowledge of the Xylem’s industry and specific product knowledge preferred.
• Strong track record of exceeding sales targets.
• Understanding of digital solution offerings, client value creation, development of varied business models
• High energy, enthusiasm, and passion for the business
• History of successfully engaging and working with multiple commercial strategic partners.
• Comfortable working with multiple internal teams, from individual contributors to senior executives, as well as building/ maintaining relationships with clients, partners, etc.
• Understanding and proficiency in Microsoft skills (Word, Excel, and PowerPoint), Marketo, Salesforce.com, and Digital Asset Management platforms.

Nice To Haves

• MBA or master’s degree in related area preferred.
• Knowledge of the Xylem’s industry and specific product knowledge preferred.

Responsibilities

• Identify top priority client organizations and develop and execute an account strategy for each.
• Generate orders and business in new and existing accounts.
• Work with marketing and other key stakeholders to plan and execute pipeline generating and pipeline closing activities.
• Develop close relationships with top leaders (C-suite and 1-2 layers down) in core client organizations within your assigned region
• Establish a deep familiarity in each utility’s budget and capital improvement plan, strategic priorities and challenges, and stakeholder environment, leveraging research frameworks and support from the Marketing team.
• Understand key pain points and drivers of utility as a whole and the individual priorities of various leaders in the utility.
• Act as industry thought leader, obtaining industry engagement, and speaking opportunities to raise Xylem profile in the region as well as nationally.
• Serve as the focal point for developing digital performance transformation programs.
• Introduce clients to Xylem capabilities in our core areas ( leveraging colleagues such as Client Solutions Architects in specific domain areas)
• Take primary responsibility for managing client pitches and moving them through contracting and procurement.
• Develop a client dossier for each key account in your region to gain a thorough understanding of existing account activities across all of Xylem (including third-party distribution) by working across organizational boundaries and serve as the “connective tissue” for Xylem’s client teams.
• Work collaboratively across Xylem to align and establish joint priorities and pursuits.
• Participation in Xylem Watermark volunteer activities

Benefits

• Flexible Time Off (FTO)
• health
• dental
• vision
• investment savings plan
• additional miscellaneous benefits
• Medical, Dental, Vision plans
• 401(k) with company contribution
• paid time off
• paid parental leave
• tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees