Client Solutions Manager

CHG Healthcare • Raleigh, NC

41d

About The Position

Healthcare’s helping hand. CHG shook things up in 1979 by inventing the locum tenens staffing model. We connect doctors with patients who need their care. As the largest physician staffing firm in America, our providers treat millions of patients each year. Our industry is growing and demand is high. This means you’ll have plenty of opportunities to grow and develop in your career. Keeping healthcare healthy can be as fun as it is rewarding The Manager of Client Solutions is responsible for ensuring all key stakeholders have the right business insights at the right time. Partnering with senior leadership, account management, and business development – this role will help support the client's strategic staffing objectives. The Manager of Client Solutions will be a quantitative thinker who analyzes industry and internal data, communicates insights to clients, and makes recommendations to optimize performance. They support enterprise growth via pricing, profitability, contracting, operational and value-based strategies that ensure CHG stands out from their competition. The Manager of Client Solutions plays a key role in shaping and guiding complex business product and service solutions designed to address CHG's most challenging healthcare needs. This is accomplished by ensuring that solutions are strategically packaged and presented to meet client objectives, in close partnership with the Enterprise Client Solutions Account Management and Business Development teams.

Requirements

• Excellent people-leadership skills.
• Servant-leader attributes with a proven ability to develop a strong and engaged team.
• Ability to understand complex healthcare problems and devise innovative solutions.
• Excellent internal influence skills to help aid internal teams to develop structure, operational plans and visibility to support enterprise contracts.
• Strong quantitative reasoning skills; comfort with data-driven concepts in a non-technical role..
• Excellent understanding of product/service lifecycle, execution and sustainment.
• Maintains a professional but confident and outgoing demeanor.
• Ability to effectively prioritize and communicate with multiple departments multiple departments (BI, Analytics, Marketing, Legal, etc.) on requests from clients and enterprise client solutions team.
• Thrives in fast-paced, dynamic environments.
• Strong written and verbal communication skills, specifically in client-facing materials and presentations.
• Proficiency in Microsoft Excel and PowerPoint.
• Extremely strong personal organization and attention to detail.
• Prioritization skills with the ability to handle various competing priorities.
• Ability to lead change-management initiatives.
• Highly collaborative.
• Bachelor’s degree required.
• 3-5 years of work experience at a startup, internal strategy group, tech company, consultancy or in marketing or finance.
• Experience in healthcare.

Nice To Haves

• Locum Tenens agency experience
• MBA or MHA
• Project Management experience within product creation

Responsibilities

• Develop a deep understanding of client goals and KPIs and discuss business strategy with key stakeholders.
• Monitor business activity trends to identify key developments unique to different business segments.
• Manages recurring ECS weekly report-outs to executives.
• Partners with enterprise account management and business development leaders to create and present client proposals comprised of standard offerings and value added services to achieve growth, profitability and to gain market advantage.
• Screens incoming work for business intelligence and analytics teams and develops insight throughout the organization.
• Leads communication between internal enterprise account management and strategy team to execute.
• Supports content generation for executive readouts and updates to corporate business partners.
• Supports deal desk operations, including RFPs, SOWs, sales proposals, pricing, and contracts.
• Recommends pricing proposals for net-new contracts, amendments, and RFPs.
• Reviews and approves non-standard terms with senior ECS leaders.
• Recommends deal strategy for net-new contracts, amendments, and RFPs
• Support the creation of sales enablement materials for clients.
• In collaborations with Enterprise Business Intelligence and FP&A, manages and establishes the growth budget aligned with ECS's goals and KPIs.
• Analyze internal and market data to communicate results and insights to internal stakeholders and clients.
• Responsible for enhancing strategic partnerships with executive leaders across the enterprise as a strategic solutions expert.
• Collaborates with marketing and product to develop sales collateral and business process to support strategic client acquisition efforts as needed.
• Rally enterprise sales and account management teams around core strategies and objectives to drive adoption.
• Partner with employees and executives internally to aid the development of the large client strategies across the organization.
• Approximately 25% to 50% of weekly time will be dedicated to client-facing engagements, conducted either virtually or in person with approximately 25% travel.

Benefits

• 401(k) retirement plan with company match
• Traditional healthcare benefits such as medical and dental coverage, and some unique benefits like onsite health centers, corporate wellness programs, and free behavioral health appointments.
• Flexible work schedules - including work-from-home options available
• Recognition programs with rewards including trips, cash, and paid time off
• Family-friendly benefits including paid parental leave, fertility coverage, adoption assistance, and marriage counseling
• Tailored training resources including free LinkedIn learning courses
• Volunteer time off and employee-driven matching grants
• Tuition reimbursement programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees