Client Solutions Manager
About The Position
About us Office Hours is an online platform that lets users earn income by sharing what they know. Users create knowledge profiles to accept hourly consultation requests or survey opportunities based on their professional expertise. Companies and organizations seeking unique insights can search the Office Hours marketplace to quickly find and learn from thousands of advisors on demand. What we believe We believe that human knowledge is the world’s most valuable asset. And yet, despite being more interconnected than ever, most knowledge still remains stuck in our heads, inaccessible and underutilized. Office Hours’ mission is to help everyone realize the value of what they know by building tools for the knowledge-sharing economy. Our team is headquartered in San Francisco and backed by top marketplace and business operators like Saar Gur , Marco Zappacosta , Lenny Rachitsky , Jackson Gates , and Aaron Levie. Our customers include the fastest-growing digital health companies, software startups, venture capital firms, and leading consulting firms. Summary As a Client Solutions Manager, you will own a portfolio of enterprise customers and will be directly responsible for their growth. You will design and executive your own account acquisition and account expansion strategies while coaching a high-performance team. Your book of business will consist of the most prominent investment firms in the region. This role is fast-paced and client-facing with a focus on client portfolio growth and team development. You will spend most of your time developing growth strategies, executing projects, and coaching top performers. As a Client Solutions leader and first point of contact for our clients, you will also work alongside our product and engineering team to translate insights into product improvements. Ideal candidates have prior experience managing client-facing teams within enterprise business development and/or customer success. They love taking on new challenges while never taking things for granted. We are looking for candidates who are excited to face the successes and challenges of growing client portfolios and developing high-performance teams.
Requirements
- You display a “challenge-accepted” mentality
- You are passionate about training, coaching, and developing talent
- You inspire and motivate your team to achieve ambitious goals
- You are results-driven and excel at identifying new & innovative ways to drive growth
- 3-5 years of professional work experience in customer-facing roles; 1-2 years of experience managing a client-facing team
Responsibilities
- Grow a portfolio of enterprise customers through account acquisition and account expansion strategies
- Hire and coach top performers and maintain talent density
- Innovate and improve processes and policies within the Client Solutions department
Benefits
- Competitive Salary & Stock Options
- Healthcare, dental, and vision coverage
- Wellness/fitness benefit
- Flexible vacation time, regular company holidays
- Company retreats (Park City, Tahoe, Mendocino, Mexico City)
- Parent-friendly, remote work, and paid family leave
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
11-50 employees
