Client Solutions Engineer

Cover Genius • San Francisco, CA

62d • Hybrid

About The Position

As a Client Solutions Engineer on our Product Team, you will articulate and showcase the value of our product offerings from pre-sales through post-implementation support. This role is a perfect fit for a technically-minded problem solver with a deep understanding of software development and a passion for client engagement. You will be instrumental in designing and implementing tailored solutions that meet our partners' technical needs.

Requirements

• 5+ years of programming experience in languages such as Python, JavaScript, Java, or PHP
• 5+ years of experience with web technologies like HTTP, HTML, and JSON
• 5+ years of customer-facing experience in sales, sales engineering, consulting, or a related function
• Strong strategic, analytical, and tactical skills, with a proven ability to execute on a plan individually and with a team.
• Experience managing technically complex products in a B2B technology environment.
• Excellent presentation, organizational, and communication skills, with a proven ability to convey complex ideas clearly and concisely.
• A Bachelor's degree in a relevant field; a postgraduate degree is also desirable.

Responsibilities

• Partner with the Partnerships team to assist with new business opportunities, develop proofs of concept (POCs), and prepare technical sales material.
• Design and implement optimal solutions that provide the ideal customer experience while enabling opportunities for growth.
• Effectively communicate complex technical concepts to both technical and non-technical stakeholders.
• Develop an in-depth understanding of Cover Genius’ product technology and underlying architectures.
• Support multiple partner engagements concurrently, ensuring timely and successful integrations through effective stakeholder management.
• Identify, troubleshoot, reproduce, and determine the root cause of issues that may arise with partner integrations.
• Use tools like SQL , Google BigQuery , and Google Data Studio to identify and present actionable business growth opportunities to partners.
• Identify opportunities for improving processes and implement changes through automation to optimize client engagements.

Benefits

• Flexible Work Environment - Our teams are hybrid. We work from home on Wednesdays and Thursday and attend the office on Monday, Tuesday and Friday with flexibility around start/finish times.
• Employee Stock Options - we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company.
• Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enable us to all become philanthropists through our peer recognition and rewards system.
• Social Initiatives - pictures speak a thousand words!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees