Client Solutions Associate, New York - Immediate Start

Office Hours • New York City, NY

9h • $72,000 - $88,000 • Hybrid

About The Position

About Us Office Hours is an on-demand expert network that connects leading organizations with trusted experts across various knowledge domains. Experts earn income by sharing their knowledge through advisory work, projects, and AI model training. Our platform handles the complexities behind the scenes— screening, compliance, scheduling, and payments—so knowledge sharing stays focused on meaningful insights and real impact. We’re a hyper-growth and profitable company, quickly expanding our expert network, launching new offices, and new products. We are headquartered in San Francisco, with offices in Brooklyn and Bangalore. Our customers include the fastest-growing digital health companies, technology companies, institutional investment firms, consulting firms and AI Labs. We are backed by top marketplace investors and operators of companies like DoorDash, Airbnb, Affirm.. What we believe Human knowledge is the world’s most valuable asset. And yet, despite being more interconnected than ever, most knowledge still remains stuck in our heads, inaccessible and underutilized. Our vision is to make human knowledge easily accessible and infinitely scalable by building tools for the new age knowledge economy. About the role Our Client Solutions team is the front line for finding the right experts for our clients. As a Client Solutions Associate, you will be directly responsible for growing our network and scaling our impact by connecting our clients to the right subject matter experts, who will then share their knowledge through qualitative interviews. This role is fast-paced and no day is the same. You will need to be hard-working, flexible, with strong client-facing communication skills. You will be part of creating and improving processes to help us do better work every day. You will work alongside our product and engineering team to translate client feedback into product improvements. We are looking for candidates that are excited to face the successes and challenges of growing a business and developing a loyal base of users.

Requirements

• You are not afraid of ambitious goals
• You are a great communicator
• You are an optimist with a growth mindset
• You thrive when you truly own something
• You are an independent problem-solver
• 0-2 years of professional work experience

Nice To Haves

• Prior experience working at a startup
• Prior experience in a customer success role
• Strong understanding of various professional industries and roles

Responsibilities

• Client-Expert Connections : You'll identify and match experts to clients for interview-based research needs, continuously communicating with clients and experts to track the progress of these connections to ensure high-quality outcomes and client satisfaction.
• Project Creation & Ownership: Manage your clients’ research projects, from understanding their goals to recruiting and scheduling the right experts for them. Recruiting experts involves using our internal network and external channels like social media, meticulously reviewing professional profiles, reaching out to potential experts, and strategically matching them to specific project requirements.
• Project Performance Tracking: Monitor client and expert feedback on interviews to 1) drive successful research for our clients and 2) ensure our network has only high-quality, engaged experts.
• Cross-Functional Collaboration: Share insights from client and expert interactions to help product and engineering teams continuously refine the Office Hours online platform. Your frontline experience will provide critical input for user experience improvements.

Benefits

• Competitive salary & stock options
• Healthcare, dental, and vision coverage
• 401(k)
• Wellness/fitness benefit
• Flexible vacation time, regular company holidays
• Company retreats (Tahoe, Maui, Mendocino, Mexico City)
• Parent-friendly, remote work, and paid family leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed