Client Solutions Analyst I hourly

Jefferson Health Plans

1d

About The Position

Handles routine issues such as hardware setup, software installation, and basic troubleshooting. Ensures that end users remain productive by resolving common problems quickly or escalating them when necessary. Emphasizes customer service, communication skills, and building foundational IT knowledge. This position functions as second-level support for endpoint-related issues, including hardware and operating system concerns.

Requirements

• High School Diploma/GED
• Less than 1 year related work experience
• Basic understanding of Windows OS and common enterprise applications, such as Office 365.
• Understanding of ticketing systems (e.g. ServiceNow) and workflow documentation.
• Ability to diagnose and resolve hardware/software issues efficiently.
• Strong interpersonal skills to provide a positive support experience.
• Work effectively with team members and cross-functional groups during projects.

Nice To Haves

• Familiarity with Dell desktop and laptop devices

Responsibilities

• Respond to helpdesk tickets and provide onsite/remote support.
• Install and configure desktops, laptops, and peripherals.
• Escalate unresolved issues to higher-level support.
• Document all support activities in the ITSM system (e.g. ServiceNow).
• Communicate effectively with end-users to ensure clarity and satisfaction

Benefits

• Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.
• Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.
• All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED