Client Solutions Analyst I hourly

Jefferson Health Plans • Hill, NJ

2d

About The Position

JOB SUMMARY Handles routine issues such as hardware setup, software installation, and basic troubleshooting. Ensures that end users remain productive by resolving common problems quickly or escalating them when necessary. Emphasizes customer service, communication skills, and building foundational IT knowledge. This position functions as second-level support for endpoint-related issues, including hardware and operating system concerns. ESSENTIAL FUNCTIONS Articulates the job's main responsibilities. This is not intended to be an exhaustive list of all essential functions or all duties performed. The essential functions listed below and percentage of time may vary between departments and locations, and are subject to change based on management discretion and organizational needs. Other responsibilities may be assigned at the discretion of management to meet organizational needs.

Requirements

• High School Diploma/GED
• Less than 1 year related work experience
• Basic understanding of Windows OS and common enterprise applications, such as Office 365.
• Understanding of ticketing systems (e.g. ServiceNow) and workflow documentation.
• Ability to diagnose and resolve hardware/software issues efficiently.
• Strong interpersonal skills to provide a positive support experience.
• Work effectively with team members and cross-functional groups during projects.

Responsibilities

• Respond to helpdesk tickets and provide onsite/remote support.
• Install and configure desktops, laptops, and peripherals.
• Escalate unresolved issues to higher-level support.
• Document all support activities in the ITSM system (e.g. ServiceNow).
• Communicate effectively with end-users to ensure clarity and satisfaction

Benefits

• Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.
• Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.
• All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED