Client Solution Specialist Senior

PNC • Troy, MI

404d • $37,440 - $168,480

About The Position

The Client Solution Specialist Senior at PNC plays a crucial role in supporting client relationships within the Real Estate organization. This position involves analyzing client intake forms, managing data, and ensuring the accuracy of information while handling a high volume of cases. The role requires strong attention to detail, time management skills, and the ability to work independently, contributing to the overall success of the company by delivering exceptional customer service.

Requirements

• Associates degree or equivalent experience in a related field.
• 4+ years of related business or functional experience.
• Proficiency in Microsoft Office and previous experience in data entry.
• Strong attention to detail and time management skills.

Nice To Haves

• Business Decisions
• Client Counseling
• Client Relationship Building
• Competitive Advantages
• Customer Experience (CX)
• Personal Initiative
• Relationship Management
• Results-Oriented

Responsibilities

• Provides sales, service, and execution support for new and ongoing client relationships.
• Gathers required documentation and prepares, reviews, and verifies documents for accuracy.
• Performs common processing and ensures compliance with standard regulations and processes.
• Acts as a point of contact for clients and may serve as an escalation point for complex client issues.
• Initiates, updates, and verifies client, account, or transaction details in relevant systems.
• Provides reports as needed and serves as a peer resource.

Benefits

• Medical/prescription drug coverage with a Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance
• Robust wellness program with financial incentives
• Paid maternity and/or parental leave
• Up to 11 paid holidays each year
• 8 occasional absence days each year
• 15 to 25 vacation days each year depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Associate degree