Client Solution Associate

PNC • Palm Beach Gardens, FL

1d • Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position]. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Provides sales, service and execution support for new and ongoing client relationships. Analyzes, assesses, and documents client requirements. Manages the administration of multiple complex client implementations simultaneously and related client interactions. Consults with clients and service partners to gather and utilize data to establish or update client specific information for products/services. May serve as a customer solutions and peer resource. Acts as a point of contact for clients, client teams or service partners. Facilitates/coordinates internal and external stakeholder meetings. Participates in special projects and initiatives. Creates and maintains project documentation, and creates/delivers reporting on project progress. Escalates client implementation and servicing issues as necessary and helps resolve challenges regarding implementation, servicing and production support issues raised by staff or client. Helps identify and drive development of necessary solutions. Ensures positive ongoing client experiences. Gathers required documentation and prepares, reviews, and verifies documents and relevant information for accuracy. Performs complex processing and ensures compliance with standard regulations and processes.

Requirements

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsibilities

• Provides sales, service and execution support for new and ongoing client relationships.
• Analyzes, assesses, and documents client requirements.
• Manages the administration of multiple complex client implementations simultaneously and related client interactions.
• Consults with clients and service partners to gather and utilize data to establish or update client specific information for products/services.
• May serve as a customer solutions and peer resource.
• Acts as a point of contact for clients, client teams or service partners.
• Facilitates/coordinates internal and external stakeholder meetings.
• Participates in special projects and initiatives.
• Creates and maintains project documentation, and creates/delivers reporting on project progress.
• Escalates client implementation and servicing issues as necessary and helps resolve challenges regarding implementation, servicing and production support issues raised by staff or client.
• Helps identify and drive development of necessary solutions.
• Ensures positive ongoing client experiences.
• Gathers required documentation and prepares, reviews, and verifies documents and relevant information for accuracy.
• Performs complex processing and ensures compliance with standard regulations and processes.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.
• PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level