Client Solution Advisor

PNC Financial Services Group • Wilmington, DE

67d

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Client Solution Advisor within PNC Private Bank organization, you will be based in Wilmington, DE. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager's discretion. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

• University / college degree, with 2+ years of relevant professional experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

• Business Decisions
• Client Counseling
• Client Relationship Building
• Competitive Advantages
• Customer Experience (CX)
• Personal Initiative
• Relationship Management
• Results-Oriented

Responsibilities

• Implements complex new products and services for clients.
• Analyzes requirements and gathers deliverables to complete the implementation and provide ongoing relationship management.
• May maintain client-specific procedures.
• Provides sales or consultative support to prospects or clients in select deals.
• Leverages knowledge of industry and PNC products/solutions to identify outside sales opportunities.
• Consults with clients and service partners to gather and utilize data to establish or update client specific information for products/services.
• Acts as a project manager and coordinates the implementation work done by others.
• Analyzes, assesses and documents client requirements.
• May identify customization needs, and work with service partners to decision/implement.
• Manages multiple complex implementations simultaneously.
• Facilitates/coordinates internal and external stakeholder meetings.
• Creates and maintains project documentation.
• Creates/delivers reporting on progress.
• Serves as an escalation point and independently resolves challenges regarding implementation and production support issues raised by staff or client.
• Identifies and drives development of necessary solutions.
• Ensures positive ongoing client experiences.
• Serves as team subject matter expert.
• Coaches staff, Sales, and/or client when needed.
• Leads team communications and meetings.
• Performs workflow coordination.
• Participates in special projects and initiatives.
• May develop and maintain training materials and provide training to service partners and clients.

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 8 occasional absence days each year
• Between 15 to 25 vacation days each year, depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees