Client Sites Specialist

McCalla Raymer Leibert Pierce LLP•Roswell, GA

About The Position

Monitor and complete all foreclosure-related messages, processes, and tasks on the client sites. Update and respond as needed. Act as a liaison between clients and Foreclosure South Operations and Attorneys. Perform a variety of duties related to handling of loans in client systems to ensure we are meeting our clients’ standards and timelines in the process.

Requirements

High degree of attention to detail
Superb verbal and written communication skills
Self starter with the ability to function with minimal supervision
Ability to analyze files for completeness
Ability to multi task and prioritize tasks with competing priorities
Ability to work with staff and attorneys across multiple teams and states
Results driven with focus on achieving set goals for team
Effectively working as a team player and promote a congenial, collaborative environment
Prior knowledge of foreclosure processes.
Proficiency in Microsoft Office products, including Word and Excel and Adobe PDF.
Proficiency in client sites, including, but not limited to, Tempo, BKFS/ICE, ADR, Clairfire, and Vendorscape REQUIRED.

Responsibilities

Utilize reports and system-generated workflows to identify matters requiring escalation
Timely update general foreclosure processes on foreclosure files in internal case management system and client sites
Work client sites through all stages of foreclosure process
Monitor, re-project, and complete document processes for SOTs, assignments, deeds, and other documents
Communicate with various departments and respond to various inquiries from clients and staff
Timely respond to system messages accurately and thoroughly with professionalism/courtesy
Upload/download documents as required
Perform any other client required system tasks
Maintain proper notes within internal and client system of record
Keep managers and/or team leads informed of issues of concern
Attend monthly performance calls with various clients
Monitor client portfolio of loans within team structure, including scorecard handling and monthly reporting