Client Servicing Analyst

Clearwater Analytics • Boise, ID

8h

About The Position

Client Servicing Analysts are responsible for delivering top-notch operational support and fostering strong relationships with Clearwater's global clients. They excel in addressing inquiries related to investment and accounting matters, serving as a vital link between clients and internal teams. These analysts play a pivotal role in delivering prompt, precise, and comprehensive responses to client queries, with the ultimate objective of efficiently resolving a substantial number of issues while ensuring that clients become enthusiastic advocates of Clearwater.

Requirements

• Good understanding of investment accounting, financial statements, amortization, interest income, and other accounting concepts
• I ntermediate understanding of fixed income and equity investments
• Finance and/or accounting experience preferred
• Strong computer skills, including proficiency in Microsoft Office
• Excellent attention to detail and strong documentation skills
• Outstanding verbal and written communication skills
• Strong organizational and interpersonal skills
• Exceptional problem-solving abilities
• Bachelor’s degree or higher in Accounting or Financial/Business-related field
• 1+ y ear s of relevant experience

Responsibilities

• Manage client inquiries & requests on various topics across investment accounting, asset classes and financial markets
• Deliver timely and accurate information regarding Financial Statements & Analytics Reporting
• Complete operational tasks such as account set up, client lockdowns, compliance, reconciliation validation
• Collaborate directly with clients to build valuable relationships and enhance their experience as a Clearwater user
• Validate investment data against available third-party market data sources and show proficiency in proprietary internal tools for reconciling investment transactions
• Effectively navigates through knowledge base and documentation, using internal tools and resources to proactively solve client queries and problems.
• Manage workflow based on productivity and quality metrics; organizing your day to prioritize high importance or critical work
• Take on a variety of team and client related, long-term projects that may involve collaboration with other internal teams
• Assist in training and coaching more junior team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level