Client Services

Albaugh, LLC•Ankeny, IA

25d

About The Position

This position will consist of, but is not limited to, the following responsibilities: Customer interaction and problem solving, order entry, reviewing bill of ladings from shipments, reviewing pricing and terms, interaction with the manufacturing plant, interaction with contracted logistics company. Duties also include providing support for out of office sales force and other departments within the company as needed. This position also acts as back up support for the company receptionist.

Requirements

HS diploma or equivalent, College degree preferred
3-5 years working in a customer service environment preferably in Ag Chemicals
Some experience with accounting and/or logistics preferred
Good organizational, analytical and problem-solving skills
Excellent communication skills, both written and verbal
Strong organizational, planning, and time management skills
Ability to work accurately with a keen eye for detail
Familiarity with large scale supply chain ERP software is preferred
Proficient in MS Office applications (Word, Excel, Outlook)

Nice To Haves

Experience with product allocations a plus
Experience with process improvement implementations

Responsibilities

Confer with customers by telephone, or by email, to take orders and resolve order issues
Process orders accurately and efficiently in a fast-paced environment
Keep records of customer interactions and transactions
Interact with customer service team members to solve problems
Work with other internal departments to gather information to meet customer needs
Check to ensure that appropriate pricing and terms are applied to transactions
Contact customers to respond to inquiries or notify them of unplanned adjustments to orders
Maintain and update customer contact information
Work with plant on inventory planning and deliveries
Use system software to monitor order status and inventory levels
Use multi line phone to answer and transfer inbound calls when main receptionist is not available
Prepare customer invoices for emailing/mailing
Maintain invoice files