Client Services Technician, Information Technology

University of Tennessee Career Site • Chattanooga, TN

92d

About The Position

The Service Desk is the central point of contact for all IT-related incidents and service requests. The Client Services Technician provides first-line support for all staff and students at the University of Tennessee at Chattanooga. The Technician works in a dynamic, fast-paced environment which provides services over the phone, through e-mail, in person (for walk-in support customers), and chat. If the Technician cannot resolve the issue, they will escalate to advanced staff in other IT areas for resolution. The Technician is responsible for logging incidents and service requests while seeking to resolve them so that service levels, customer satisfaction, and targets are achieved and maintained.

Responsibilities

• Provide first-line support for IT-related incidents and service requests.
• Assist staff and students via phone, email, in-person, and chat.
• Log incidents and service requests accurately.
• Seek to resolve issues to meet service levels and customer satisfaction targets.
• Escalate unresolved issues to advanced IT staff.

What This Job Offers

• Job Type: Full-time