Client Services Technician I

Washington County • Hillsboro, OR

20h • $32 - $39

About The Position

The Washington County Sheriff's Office is seeking to fill a Client Services Technician I within the Law Enforcement Center (LEC) and Washington County Jail. The Client Services Technician I provides specialized customer service related to the routine operation and maintenance of personal and networked computer hardware and software applications; installs, maintains, and troubleshoots operational issues with the Sheriff's Office individual or networked personal computer workstations, printers, and software applications.

Requirements

• One (1) year or 45 credits of college-level coursework in computer science or a closely related field, and one (1) year of experience providing computer hardware and software support OR Two (2) years of experience providing computer hardware and software support (applicable certifications may substitute for the education and experience requirements).
• The selected finalist(s) for this position must be able to pass a thorough background investigation conducted by the Sheriff's Office.
• The selected candidate must be able to pass a post-offer drug screen.

Nice To Haves

• Ideal Knowledge, Skills, and Abilities (KSAs): Assists and trains in installation, maintenance, and troubleshooting of operational problems with individual or networked personal computer workstations, printers, and software applications throughout Sheriff's Office facilities.
• Assists and trains in troubleshooting the loading of operating systems, drivers, and applications on networked computers.
• Upgrades and tests new components and peripherals and customizes settings to ensure operational compatibility with network resources.
• Confers with users and departments to ensure data technology and systems needs are operating efficiently.
• Maintains software licensing, compliance records, and equipment lifecycle data for implementing ongoing upgrade and replacement schedules.
• Assists in creating a positive and supportive work environment; enforces a safe workplace; establishes a culture of teamwork and communication; creates a workplace that promotes the organizational values of access and opportunity and actively promotes an environment respectful of living and working in a society accepting of all.
• Assists and trains in the development and modification of user accounts within domain structure and troubleshoots user account problems.
• Tracks and monitors service efforts; assists in implementing and completing service work plan requests.
• Orders necessary parts, processes receivables, maintains records and inventories of hardware, software, and related peripherals needed for new systems, replacements, and repairs.

Responsibilities

• Assists and trains in installation, maintenance, and troubleshooting of operational problems with individual or networked personal computer workstations, printers, and software applications throughout Sheriff's Office facilities.
• Assists and trains in troubleshooting the loading of operating systems, drivers, and applications on networked computers.
• Upgrades and tests new components and peripherals and customizes settings to ensure operational compatibility with network resources.
• Confers with users and departments to ensure data technology and systems needs are operating efficiently.
• Maintains software licensing, compliance records, and equipment lifecycle data for implementing ongoing upgrade and replacement schedules.
• Assists in creating a positive and supportive work environment; enforces a safe workplace; establishes a culture of teamwork and communication; creates a workplace that promotes the organizational values of access and opportunity and actively promotes an environment respectful of living and working in a society accepting of all.
• Assists and trains in the development and modification of user accounts within domain structure and troubleshoots user account problems.
• Tracks and monitors service efforts; assists in implementing and completing service work plan requests.
• Orders necessary parts, processes receivables, maintains records and inventories of hardware, software, and related peripherals needed for new systems, replacements, and repairs.

Benefits

• Washington County is an equal opportunity employer committed to using a merit-based system in which recruiting, selecting, and advancing employees is based on knowledge, skills, and abilities.
• Our organization embraces innovation, collaboration, and work-life harmony.
• We promote employee development and offer an award-winning benefits and wellness program as well as an opportunity to serve and support our vibrant community.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed