Client Services Team Manager

Autodesk•San Francisco, CA

21h•Hybrid

About The Position

As a M1 manager you will own team lead responsibilities as well as manage a small team of 5-8 direct reports. You will oversee the Client Services Specialist team, a vital part of Autodesk's support, ensuring customers' and partners’ requests are actioned with care and understanding. Depending on business needs, you will be the regional manager of designated sales regions. You will provide day-to-day team support, mentoring, and fostering team success. Reporting to the AMER GEO Lead Client Services, you will be attached to our San Francisco office, with a hybrid-remote work environment.

Requirements

Fluent in English
Initiative to identify trends and lead corrective/preventative actions
Digital fluency, using social media for communication
Desire to grow within the company, aiming for future managerial positions
Service-oriented mindset with a focus on customer experience
To meet customer service performance measures
Influence to engage others towards shared goals
Flexibility to work in different global time zones
Clear IDP and commitment to building and growing your career

Nice To Haves

Degree in Business, Supply Chain, Logistics Management, or equivalent
Minimum 5 years of customer service experience
Work experience in SAP sales order management, Siebel, and Salesforce preferred
May require working on holidays

Responsibilities

Execute regular one-to-ones, team huddles, and monthly/quarterly team meetings with your direct reports
Performance Management of direct reports including calibration and addressing performance issues with coaching and performance improvement plans
Drive best-case hygiene and case management for the team
Grow relationships with management and collaborate as one team including vendors in India
Support Sales regional support, including EOQ, escalation, DRB approval, etc.
Manage escalations from internal/external stakeholders
Communicate with your team, management, senior stakeholders, directors, customers, and partners
Collaborate with our AMER & Global Team Leads, Team managers and managers, sharing feedback and driving improvements in communication, KPIs, and case management
Deliver difficult messages effectively
Be the point of contact for any projects assigned by management, with full accountability for driving and measuring ROI
Exemplify our Autodesk values
Lead engagement within your team and across our AMER teams
Cover for another Team Managers or managers if necessary and agreed upon
Support the business for EOQ and provide constructive input into the plan
Be a voice in CS Management team, sharing ideas or challenges seen by the wider CS team
Ensure high partner satisfaction by responding to escalations promptly and identifying trends for efficiency
Analyze key metrics and initiate action plans for resource optimization
Establish scalable partnerships to provide global solutions
Maintain good working relationships and communications with team members, vendor and external partners
Complete all month-end and quarter-end activities flawlessly
Appreciate diverse cultures and help us create greater synergies and innovations within our organization
Champion our Autodesk's initiatives and inspire others towards its goals
Identify opportunities to improve procedures and collaborate on best practices
Advocate for change and liaise with management on change communication
Speak your mind and contribute ideas
Work with the management team to build employee engagement plans and drive employee engagement

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work.
Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary is one part of Autodesk’s competitive compensation package.
For U.S.-based roles, we expect a starting base salary between $64,600 and $104,500.
Offers are based on the candidate’s experience and geographic location, and may exceed this range.
In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume