Client Services Support Analyst

Precision AQ

89d • $46,000 - $65,000

About The Position

The Client Services Support Analyst will be a member of the Client Services team in the development and deployment of Access Genius, a market access pull-through solution for biopharmaceutical clients. This role involves building expertise in business requirements, testing, project management, and software development life cycle processes. The analyst will collaborate with mentors and leadership to initiate projects, develop an understanding of Managed Markets and payer data, and manage client inquiries to ensure satisfaction.

Requirements

• Bachelor’s degree.
• Availability to work Eastern Standard Time and potentially outside standard hours.
• Internet connection that supports working on large files, video, and audio calls.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to travel up to 5%.

Nice To Haves

• Project Coordination experience.
• Detail oriented self-starter with strong organizational and communication skills.
• Experience with Project Management Software.

Responsibilities

• Collect business requirements based on client input and test product offerings.
• Develop project plans, execute and maintain them, and communicate project accomplishments, risks, and mitigation plans.
• Facilitate requirements for creative design and Medical, Legal, Regulatory (MRL) submissions processes.
• Develop competency in client MRL review systems and approval processes.
• Coordinate meetings with Engagement, Business Intelligence, and Application Teams as necessary.
• Manage the client inquiry process to ensure client satisfaction.

Benefits

• Discretionary annual bonus.
• Health insurance.
• Retirement savings benefits.
• Life insurance.
• Disability benefits.
• Parental leave.
• Paid time off for sick leave and vacation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees