Client Services Supervisor - Northbrook, Illinois

Premier Beauty Supply Inc•Northbrook, IL

2h•$60,000•Onsite

About The Position

When Premier was founded in 1988, we wanted to give our customers a reason to do business with us, employees a reason to be part of our team, and manufacturers a reason to allow us to represent them in our marketplace. We strive to meet these goals and are proud to be among the largest independent distributors in the beauty business. Our employees are important and critical to our success. We are forward thinking, open-minded, hold ourselves accountable and sprinkle in a little fun just because we can! The Opportunity: We are looking for the best and brightest to add to our Client Services to take our department to the next level. If you are passionate about customer service, have proven leaderships skills, a sense of urgency, and have what it takes to make each customer experience rewarding, Premier Beauty is the place for you. Prior leadership experience in hospitality and retail is especially applicable. Customer first mentality is key. Related prior experience applies. This is an in-person position at our corporate office in Northbrook, Illinois. This is not a remote position.

Requirements

Bachelors degree or equivalent experience in business/customer service
At least 3 years of experience in a call center is required.
Minimum 2 years’ team leadership experience
Excellent listening, phone, written and verbal communication skills.
Strong attention to detail, organization and the ability to multitask in a fast-paced environment.
Ability to navigate multiple systems.
Experience with Microsoft Outlook and strong Excel skills.
Experience with CRM programs.
Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and

Responsibilities

Strong team leadership and engagement, coaching, mentoring and enhancing team dynamics
Daily communication with colleagues, customers and outside sales team via phone, email, and chat.
Performance management with strong client focus
Strong attention to detail.
Process orders in a fast-paced environment.
Help customers navigate our website and place orders online.
Help in training and knowledge sharing of existing and new Client Services Associates
Provide knowledgeable answers to questions about product, pricing, and availability.
Work with customers to resolve product returns, shipping inquiries and order status questions.
Work with internal departments to meet customers’ needs.
Handle incoming client inquiries regarding products, orders, and shipping
Provide after-sales support and resolve issues quickly and professionally
Maintain knowledge of product lines, promotions, and policies
Coordinate with all departments including stores, warehouse and logistics teams to resolve delivery issues
Assist in onboarding new B2B clients or wholesale accounts
Support ecommerce tasks like tracking returns, issuing refunds, etc.
Represent the brand voice with professionalism and a passion for beauty
Other duties as assigned.