Client Services Supervisor

JLL•New York, NY

1d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. This position will provide support to the facility as well as the event and site managers with operational activities in events, vendor oversight and equipment and supplies. They will also provide assistance with maintenance and operations, accounting and finance, and help desk as needed.

Requirements

Prior experience in a consumer or client facing role, preferably as a brand ambassador.
Passion for production and ability to thrive in a fast-paced, fluid and collaborative environment.
Strong work ethic, with the ability to work well both independently and within the context of a larger team.
Demonstrated ability to multitask and problem solve.
Proficiency in a range of information technology tools and platforms.
Candidates must be authorized to work in the United States without sponsorship.

Responsibilities

Lead all Tours as requested by client.
Serve as the main point of contact for all tour requests.
Screen all tour requests to assure guests fall within provided guidelines.
Manage the tour calendar, and track all tours.
Advise guests on possible ways to further engage with facility programs
Manage and cultivate partnerships with various internal and external teams
Attend weekly meetings; take notes and share with team
Be informed of the different company initiatives.
Quarterly reporting (anecdotal and/or metrics-based) on effectiveness of role
Assist the Event Manager, Facility Manager, and Help Desk with tasks as assigned, i.e. event setup, and execution.
Maintain relationships with executives, and work closely with senior staff to deliver cohesive representation of the culture of the facility.
Proactively develop and maintain client relationships ensuring that expected service levels are achieved.
Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators.
Resolve tour and ticket requests in a timely manner.
Conduct walk-throughs with clients for upcoming projects
Assist in the coordination of services as required.
Follow established escalation procedures and incident reporting procedures.
Maintain and update Standard Operating Procedures (SOPs) and emergency response documentation for the site as required.