Client Services Supervisor

APS Health Care PR • PR

68d

About The Position

The Client Services Supervisor supervises daily non-clinical call center staff and operations. These key individual coaches and develops team members in accordance with departmental goals and objectives to ensure quality of service, rapid response, suitable documentation, and compliance with performance metrics.

Requirements

• Bachelor's Degree in a behavioral health field
• Minimum 3 years of experience in a managed care position or related.
• Supervision experience preferred.

Responsibilities

• Directly supervises staff performance to ensure quality of service, rapid response, appropriate documentation, and compliance with staff daily tasks leading the team to the achievement of the efficient and effective operational results.
• Perform monthly silent monitoring of employees for each line of business and participate in the Quality Calibration Program.
• Review, update, and approve employee payroll and annual performance reviews of staff.
• Call center and CPR support as needed.
• Complies with all guidelines established by the Centers for Medicare and Medicaid (CMS), NCQA, URAC and guidelines set forth by other regulatory agencies & HIPAA where applicable; obtains necessary professional and continuing education required for licensure and any applicable certifications.
• Other duties assigned by the manager.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees