New York City, NY-posted 2 months ago
New York City, NY
5,001-10,000 employees
Justice, Public Order, and Safety Activities

The New York City Department of Housing Preservation and Development (HPD) is the nation's largest municipal housing preservation and development agency. Its mission is to promote quality and affordability in the city's housing, and diversity and strength in the city's neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love. HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors: A Blueprint for Housing and Homelessness, Mayor Adams' comprehensive housing framework. HPD is committed to reducing administrative and regulatory barriers and make investments to tackle New York City's complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth. The Office of Housing Access and Stability ('HAS') consists of the divisions of Housing Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation. The mission of the office is to ensure fair, efficient, and transparent access to affordable housing. The Office provides subsidies, placement services, and tools that connect New Yorkers to affordable housing and ensures vulnerable households in subsidized housing have the support they need to be safely housed. Housing Access is committed to expanding housing choices, affirmatively furthering fair housing, and stabilizing the financial health of buildings.

  • Respond to client calls, providing accurate and satisfactory answers to their inquiries and concerns.
  • Review client accounts to provide updates regarding their subsidy programs as requested.
  • Prepare and send appropriate correspondence, as well as track responses.
  • Assist in reviewing email accounts and the virtual mailroom to route documents to the appropriate units.
  • Participate in community outreach efforts to support Section 8 participation.
  • Perform administrative tasks related to records, files, invoices, and reports, including data entry, logging submissions, and tracking correspondence.
  • Document and maintain case files and electronic records, preparing files as needed.
  • Attend mandatory training sessions.
  • Process annual and interim certifications.
  • High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
  • Education and/or experience which is equivalent to '1' above.
  • Excellent communication skills (both oral and written).
  • Call center experience is a plus.
  • Strong active listening skills.
  • Ability to work in a fast-paced environment.
  • Proficiency with computers and the ability to learn new software.
  • Strong time management and organizational skills.
  • Excellent troubleshooting abilities.
  • Bilingual skills are a plus.
  • Experience with Section 8 or other rental subsidy programs is a plus.
  • Public Service Loan Forgiveness eligibility.
  • New York City residency requirement within 90 days of appointment.
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