Inhabit-posted about 2 months ago
Full-time • Entry Level
Mason, OH
1,001-5,000 employees
Publishing Industries

As a Client Services Specialist at RentalGuardian, you will serve as a vital connection point between our internal teams, third-party partners, and our clients-Property Managers and Travelers. Reporting to the Supervisor of Client Services and part of the broader Operations team, you will act as the first line of support for incoming client inquiries. Whether it's troubleshooting technical issues, coordinating with third-party adjudicators, or guiding users through our platform, your role is central to delivering a smooth and responsive client experience. This is a client-facing role that involves real time phone support, ticket management, and cross-departmental collaboration to ensure timely and effective solutions.

  • Serve as the first point of contact for incoming phone calls and support tickets from Clients, Property Managers and Travelers.
  • Respond to client inquiries related to system functionality, policy coverage, and technical support.
  • Lean on and collaborate with Third-Party Adjudicators to assist with claim-related questions and resolutions.
  • Partner with internal departments-Product, Account Management, Onboarding, Sales and Finance-to resolve client issues efficiently.
  • Document and track client communications and technical issues in support systems to ensure visibility and resolution.
  • Identify patterns or recurring issues and escalate them appropriately to product or operations teams.
  • Maintain a strong understanding of our systems, services, and coverage options to provide accurate and empathetic support.
  • 2+ years of experience in client support, customer service, or a technical support role, preferably in a SaaS or insurance-related environment.
  • Excellent verbal and written communication skills with a strong customer-first mindset.
  • Comfortable handling both real-time phone support and ticket-based case resolution.
  • Strong problem-solving abilities with a keen attention to detail.
  • Demonstrated ability to work cross-functionally and build rapport with internal teams and external partners.
  • Experience working with support ticket systems (e.g., Hubspot) and CRM platforms is a plus.
  • Able to manage multiple priorities and deadlines in a fast-paced environment.
  • Bachelor's degree preferred.
  • Competitive Pay
  • Health Insurance: Medical, Dental, Vision and Prescription Plans
  • Health Savings Accounts
  • Flexible Spending Account
  • Dependent Flexible Spending Account
  • Critical Illness
  • Accident
  • Retirement Savings Plan (401K) with discretionary company match
  • Short and Long Term Disability
  • Company Paid $25,000.00 life insurance
  • Supplemental Life and AD&D Insurance
  • Employee Assistance Program
  • Paid Holidays
  • Paid Vacation
  • Paid Volunteer Time
  • Inhabit Employee Discount Programs
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