Client Services Specialist

FoodChain ID Group, Inc

2d•Remote

About The Position

The Client Services department partners with customers to ensure long-term success. Client Services Specialists are responsible for guiding and assisting participants throughout the entire verification process by communicating between the client and cross-functional internal teams to ensure the timely, successful delivery of solutions and resources. Additionally, Specialists play a key role by utilizing their knowledge of the database systems and service divisions to provide solutions that both benefit the customers’ needs and the company’s goals.

Requirements

2+ years of account management or other relevant experience preferred
Possesses a solid level of computer literacy including Office Suite software
Excellent verbal and written communications skills
Proven ability to manage multiple projects at a time
Strict attention to detail for clarity and completeness
Demonstrates adherence to department and company policies
Ability to present client-focused solutions based on customer needs
Strives to find improvements and efficiencies for team and company

Responsibilities

Managing incoming calls and emails for client assistance
Knowledge in lower-level technical evaluation guidance
Database management and navigation
Able to handle escalated situations and redirect to appropriate internal departments
Ability to take on any additonal tasks assigned by supervisor as new needs arise
Sales tactics including cross-promoting to other divisions and services
Outreach to clients regarding renewal deadlines and evaluation resolutions
Conducting database administrative work for clients and other internal departments: Processing expedited service requests
Notifications of new verified products and renewal certifications
Assigning client usernames and brand ownership settings
Creation and upload of verification certificates