Client Services Specialist
About The Position
We’re committed to your flexibility and wellbeing. You’ll experience this through our supportive approach, continuous learning opportunities, empowerment in your role and the ability to balance work and life. We give you a world of potential We have a unique opportunity for someone to contribute their talents and strengths as a Uniform Commercial Code (UCC) Client Services Specialist. Our Uniform Commercial Code specialists work closely with a variety of stakeholders, including correspondents, Secretaries of State, sales and account management to deliver an exceptional end product to our wide range of clientele. A role you will love We are a global business with an entrepreneurial spirit, and we are proud of that. What that comes with is a fast-paced, technology-focused environment and lots of change so you will be resilient in nature and able to adapt quickly, be deadline-driven and embrace the pace of a change in a fast-growing company. The Specialist - UCC (Uniform Commercial Code) is the primary contact between Computershare Entity Solutions and assigned clients for all Registered Agent products and services. The role holder will also be an individual who can maintain a level of accuracy and professionalism while using software in a traditional office environment. Responsible for providing public record research services for clients, which include conducting UCC/Tax Lien/Judgment searches and filings.
Requirements
- Completion of High School Diploma or GED required. Bachelor’s degree or local equivalent (preferred)
- 2+ years’ experience working in public records research services company specializing in Uniform Commercial Code required.
- Proficient with MS Office Suite (Intermediate level Word, Excel, PowerPoint)
- Highly organized with exceptional attention to detail, strong spelling and grammar skills, critical thinking and problem-solving abilities.
- Excellent time management skills and ability to prioritize, multi-task and meet strict deadlines.
- Must be a self-starter and able to work independently with little supervision.
- Positive, enthusiastic person with excellent communication skills, both verbal and written.
- Travel may be required based on business needs.
Responsibilities
- Conducting UCC/Tax Lien/Judgment searches and filings for our wide range of clients.
- Utilizing research portals from the Secretary of State or vendors to obtain search results.
- Acting as a main point of contact for clients, from order intake to processing search results.
- Utilizing an order management system to create new orders and manage existing orders.
- Collaboration with team members on client order requests, from intake to fulfilment.
- Obtaining Secretary of State documents from online portals and external vendors.
- Reviewing the data accuracy of each client deliverable
- Interacting with clients to obtain financial or entity related information to complete the search or filing requests.
Benefits
- Paid parental leave, flexible working and a caring and inclusive culture.
- Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.
- Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.
- Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
