Client Services Specialist- Healthcare

GBS Corp • Youngstown, OH

14d

About The Position

Join the GBS Corp. Client Services team. We offer a family-oriented culture; supported by a solid employee-owned enterprise - giving you the best of both worlds. About GBS Corp: 📚 Industry Leading Training: We are committed to learning and development. We grow leaders! 🩺 Competitive and Comprehensive Benefits: Medical, Dental, Vision 🩹 Employer Paid Life and Disability 💰 Generous Company Paid Retirement Plan 💲 Cash Profit-Sharing ❤ Wellness Program 🎇 9-10 Paid Holidays Position Summary Client Service Specialist will oversee, manage, and communicate with assigned Healthcare clients on a consistent and ongoing basis to ensure client satisfaction. Provide service, support, and minor training to GBS clients for purchased Healthcare products. Service is accomplished by utilizing voice communications, web access, and remote training and assistance. The position requires the ability to coordinate and manage multiple tasks simultaneously.

Requirements

• 1 year of customer service experience is required
• Strong communication skills including verbal, written, interpersonal and listening
• Strong organizational and planning skills
• Working knowledge of operating systems used in vertical such as Microsoft office applications (Word, Excel, Outlook, Teams, etc.)
• Working knowledge of general office equipment
• Ability and experience in creating and maintaining professional relationships.
• The ability to coordinate multiple projects simultaneously
• TEAM player attitude and the ability to positively interact with co-workers at all levels of an organization.
• Potential periodic travel availability as requested

Nice To Haves

• NextGen Certified Professional or obtain certification within 6 months of employment
• Bachelors' degree in related field preferred
• Experience in customer / client services preferred
• Healthcare experience is preferred

Responsibilities

• Monitor inbound call queue and answer of inbound calls from Clients to gather and document information, provide troubleshooting assistance and offer reasonable expectations on resolution of the issue.
• Oversee all Client accounts assigned; while providing frequent updates on corresponding Client account support cases.
• Develop and maintain a professional relationship with Clients . "Owning" the issues that are assigned and providing frequent communication to the Client of updates.
• Facilitation of 3rd party or manufacturer access to assist in troubleshooting and resolution of issues unable to be resolved internally.
• Communicate to the Client Account Manager of any escalations or issues that are relevant.
• Review assigned help desk tickets and ensure they are being addressed appropriately, efficiently, and in a timely manner
• Maintain a consistent and dedicated effort to learning updates and enhancements of vertical products and associated applications.
• Suggest and deliver ideas, concepts, strategies and programs that will make GBS a better support and service company.
• Provide remote service and diagnostic assistance through web access.
• Submit ideas and suggestions for the GBS newsletters to promote company image and improve Client communications, as requested.
• Adhere to all company policies and procedures
• Educate and offer Clients additional services and products to address a need as evidenced by support requests and or Client interactions.
• Deliver expert knowledge, service, limited entry-level training, and assistance for GBS Product offerings, value-add offerings.
• Possess basic knowledge of Microsoft operating systems, database utilities, backup utilities, design utilities and other third-party GBS product offerings
• Provide product configuration tasks
• Maintain accurate, timely and thorough Client documentation
• Meet with Management to inform them of account status, ongoing issues, opportunities, and potential issues which may cause a negative impact to GBS and the Client experience.
• Participate in Client reviews and meetings as requested
• Installation and maintenance of software product licensing as requested or indicated.
• Create documentation for Client on issue resolution and publish documentation for internal use
• Coordinate with vendors and 3rd parties for the purpose of performing warranty and/or maintenance functions.
• Perform other duties as assigned and/or assume additional responsibilities as requested.

Benefits

• Medical
• Dental
• Vision
• Employer Paid Life and Disability
• Generous Company Paid Retirement Plan
• Cash Profit-Sharing
• Wellness Program
• 9-10 Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level