Client Services Specialist

Everything But The House (Ebth) • Cincinnati, OH

254d

About The Position

Everything But The House (EBTH) is a revolutionary marketplace, making it easier to find or sell secondhand goods, headquartered in Cincinnati, OH. EBTH was born out of a passion for helping people via a full-service approach to consignment; revolutionizing how homeowners, estate managers, dealers and collectors connect with a world of shoppers seeking rare and wonderful things. Each day the global auction platform unleashes an ever-changing assortment of art, jewelry, fashion, collectibles, antiques and more, most with a starting bid of $1. EBTH aspires to be the first stop for secondhand online. We stand behind our work and offer every customer the “EBTH Promise”. If we don't uphold our end of the bargain, we'll do our best to make it right. We promise that everything on our platform is authenticated or validated, presented clearly and accurately, and is handled with the utmost care. EBTH is a vibrant, game-changing company looking for an all-out team player that can thrive in a startup culture, provide exemplary service, and help us grow this exciting business. Discover everything uncommon at EBTH.COM.

Requirements

• 1 - 2 years of previous customer service experience.
• A team player mentality with an ability to work independently.
• Comfortable toggling between multiple systems such as Apple products, Google Suite, Microsoft Office.
• Salesforce is a plus!
• Product knowledge with a willingness for continuous learning and ability to pass on that knowledge to customers and peers.
• An appreciation for rock-solid client services and a desire to foster it.
• Sense of humor.

Responsibilities

• Work as a liaison between our clients and EBTH back offices to assist in finding updates on shipping, item questions, pick up questions, or other inquiries as needed.
• Handle inbound support inquiries (phone, email) in a professional and timely manner.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

What This Job Offers

• Career Level: Entry Level
• Industry: Real Estate