Client Services Specialist

Sun Life Financial • Wellesley, MA

257d • $47,100 - $63,600 • Remote

About The Position

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Client Services Specialists (CSS) play a key role in providing service excellence by acting as a primary point of contact for small group employer clients and brokers. You will take ownership of client inquiries and see each through to resolution.

Requirements

• Excellent verbal and written communication skills.
• Client-focused mindset and an empathetic approach toward others.
• 1+ years of customer service or call center experience.

Nice To Haves

• Strong problem-solving skills to resolve client inquiries.
• Ability to multi-task and work across various technology platforms.
• Desire to continuously learn and adapt to evolving client needs.
• Commitment to develop and leverage organizational relationships to better serve clients.
• Ability to work with a diverse range of people.
• Adherence to contact center and metric expectations.
• Availability to work overtime as needed.
• Ability to work flexible shifts with start times between 8AM EST-11:30AM EST.

Responsibilities

• Research inbound requests in a timely manner to establish positive client relationships.
• Conduct outbound follow up and engage internal departments, when needed, to fully resolve complex and/or escalated service requests.
• Build strong working relationships to address and support client needs.
• Handle inbound calls, and with experience and coaching, transition to email and web chat inquiries.

Benefits

• Generous vacation and sick time.
• Market-leading paid family, parental and adoption leave.
• Medical coverage.
• Company paid life and AD&D insurance.
• Disability programs.
• Partially paid sabbatical program.
• 401(k) employer match.
• Stock purchase options.
• Employer-funded retirement account.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities