Valsoft-posted 3 months ago
Full-time • Entry Level
Philadelphia, PA
1,001-5,000 employees
Securities, Commodity Contracts, and Other Financial Investments and Related Activities

Keystone Information Systems is looking for a Client Services Specialist to join our team in the US. Established in Canada in 2015, Valsoft has grown to a global portfolio of 118+ companies, acquiring and developing vertical market software companies, enabling each business to deliver the best mission-critical solutions for customers in their respective industries. A key tenet of Valsoft's philosophy is to invest in well-established businesses and foster an entrepreneurial environment that molds companies into leaders in their respective industries. Valsoft looks to buy, hold and create value through long-term partnerships with existing management. Valsoft Corporation is seeking a Client Services Specialist (payroll) to join one of its portfolio companies serving the government and education sectors. This role is designed for someone who has hands-on payroll and/or HR generalist experience and can apply that knowledge in a technical support capacity. You'll be a trusted partner for payroll practitioners at school districts and counties-helping them resolve payroll system issues, navigate compliance rules, and ensure employees are paid accurately and on time. You'll learn and support other Payroll / HR software products, such as Time & Attendance, Benefits Enrollment, Position Control, and more. Beyond day-to-day support, you'll also play an active role in client training and payroll-related projects (system rollouts, upgrades, reporting).

  • Act as the first line of support for payroll-/HR-related tickets (portal, phone, email)
  • Triage, document, and resolve payroll issues-balancing payroll deadlines with proper escalation when needed
  • Troubleshoot technical problems such as data discrepancies, configuration errors, and reporting gaps
  • Provide guidance on payroll functions (salary vs. hourly pay, overtime rules, deductions, garnishments, benefits, tax contributions, net pay calculation, compliance reporting)
  • Deliver training sessions (in-person and remote) to help payroll staff use the system confidently
  • Support payroll-related projects, including ACA/state retirement reporting and W-2/941 processes
  • Collaborate with development and implementation teams on recurring or complex payroll system issues
  • Hands-on payroll and/or HR generalist experience
  • Technical support experience in payroll systems
  • Knowledge of compliance rules and payroll functions
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