Client Services Specialist

Dahl ConsultingWaite Park, MN
314d$21 - $22

About The Position

This role offers opportunities for career growth in a fast-growing company! Dahl Consulting is currently partnering with a leading business administration services company. We work one-on-one with great candidates to help connect them with employment opportunities. We are hiring a Customer Service Representative for a contract-to-hire role! Interested? Get more details below!

Requirements

  • 1-3+ years of customer service or related experience
  • A passion for helping customers and going the extra mile to find the solution to their problems
  • A problem-solving mindset with a customer-centric attitude
  • Strong verbal and written communication skills
  • Ability to multi-task, prioritize, and manage time efficiently
  • Proficiency with Microsoft Office (Excel, Outlook, Word) and CRM systems (HubSpot, Salesforce, or similar)

Responsibilities

  • Provide friendly, efficient, and professional customer support via phone, email, and chat
  • Address customer inquiries, troubleshoot issues, and provide timely resolutions
  • Build strong relationships with customers by demonstrating empathy and active listening
  • Maintain up-to-date knowledge of company products, services, and policies
  • Escalate complex issues to the appropriate departments while ensuring a seamless customer experience
  • Identify customer needs and recommend solutions or additional services
  • Collaborate with team members to improve processes and enhance customer satisfaction
  • Track customer interactions in the CRM system and ensure all inquiries are properly documented

Benefits

  • UHC healthcare (Bronze, Silver plans)
  • 401k matching
  • dental/vision coverage
  • 7 federal holidays
  • company events
  • free snacks

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Industry

Professional, Scientific, and Technical Services

Education Level

High school or GED

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