Client Services Specialist - Manhattan Office

United Debt Settlement • New York, NY

420d • $41,600 - $52,000

About The Position

The Client Services Specialist at United Debt Settlement, LLC is responsible for managing and enhancing customer service functions within the company. This role involves handling client inquiries, resolving issues, ensuring satisfaction, and maintaining a high level of service quality. The specialist will collaborate with internal teams to improve customer experiences and streamline operations, focusing on effective communication and problem-solving skills.

Requirements

• At least 2 years of experience in a client support related role.
• Proficiency in using customer support software and tools.
• Excellent communication and problem-solving skills.
• A genuine desire to help others and provide excellent service.
• Ability to work well with colleagues and other departments.

Responsibilities

• Handle client inquiries and resolve issues efficiently.
• Ensure high levels of customer satisfaction and service quality.
• Collaborate with internal teams to improve customer experiences.
• Listen actively and communicate clearly with clients.
• Manage multiple inquiries effectively and respond promptly.
• Incorporate client feedback into service improvements.
• Maintain a positive and professional demeanor.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed