Client Services Specialist II - Environmental Lab Services

SPL • North Reading, MA

2h • Onsite

About The Position

At SPL, we turn science into impact. We are seeking a detail-oriented and service-driven Client Services Specialist II to join our Client Services team in Reading, PA. In this role, you will serve as a key liaison between clients and internal teams, helping ensure projects are set up accurately, communications are clear, and deliverables are completed on time and in compliance with regulatory and quality requirements. If you are organized, adaptable, and thrive in a fast-paced, client-facing environment, we’d love to hear from you! Why You’ll Love This Role Play a vital role in delivering high-quality client service that supports regulatory compliance and informed decision-making Serve as a central point of coordination between clients, laboratory teams, field staff, and project managers Build expertise in laboratory workflows, LIMS systems, and environmental regulatory programs Work in a collaborative environment that values accuracy, accountability, and continuous improvement

Requirements

• High School Diploma or equivalent required; Associate’s or Bachelor’s degree in science or business preferred;
• Minimum of 2 years of customer service or administrative support experience with client-facing responsibilities required, preferably in a laboratory, technical, or professional services setting;
• Proficiency in Microsoft Office (Word, Excel, Outlook) and Adobe Acrobat;
• Strong communication, organizational, and time management skills;
• Ability to work both independently and collaboratively in a fast-paced environment.

Nice To Haves

• Associate’s or Bachelor’s degree in science or business preferred

Responsibilities

• Coordinate client accounts within the Public Bathing, Private Well, NPDES, and SDWA market segments;
• Support Project Managers and the overall analytical process by setting up and maintaining client accounts and projects in LIMS and associated systems;
• Prepare quotations and pricing requests for existing clients following required approvals;
• Communicate and coordinate incoming projects with field, laboratory, and sample receiving staff to ensure client expectations and organizational commitments are met;
• Review and monitor workorders to ensure accurate configuration in LIMS and proper billing of all services;
• Respond to client service requests, data inquiries, feedback, and general questions in a timely and professional manner;
• Communicate issues, updates, or questions from internal teams to clients and provide appropriate solutions;
• Upload subcontract laboratory results into LIMS and assist with related subcontracting tasks;
• Answer telephones, assist walk-in clients, accept samples, and support sample login as needed;
• Provide backup support to coworkers during vacation periods, absences, or high-volume workloads;
• Assist with bottle preservation and related sample-handling tasks, including work in warehouse or Sample Receiving areas;
• Deliver accurate and complete client deliverables within required turnaround times (TAT), including sampling supplies, paperwork, sample pickups, reports, invoices, and EDDs;
• Notify clients of results outside regulatory limits within one hour of review in LIMS;
• Perform other duties as assigned within the scope of the position and training provided.

Benefits

• Grow Your Future: 401(k) plan with company matching to boost your retirement savings;
• Health & Wellness Covered: Comprehensive dental, vision, and health insurance plans;
• Spend Smart, Live Well: Flexible HSA and FSA accounts to help manage healthcare costs;
• Safety Net On Us: Employer-paid short-term and long-term disability coverage;
• Celebrate & Recharge: 10 paid holidays plus a generous time off plan to balance work and life;
• Extra Protection: Employer-paid voluntary life and AD&D insurance;
• Family First: Paid parental leave available for both parents;
• Support When You Need It: Employee Assistance Program (EAP) for personal and professional help;
• Exclusive Perks: Discounts on products, services, and experiences just for you.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees