Client Services Specialist II (Festivals & Greenfield)

AXS • Tempe, AZ

79d • $24

About The Position

AXS is hiring a Client Services Specialist for our Festival Division in Tempe, AZ. In this role, you will manage client relationships and provide exceptional support for ticketing managers at major events nationwide. You will assist clients with event configuration, troubleshooting, and support for AXS products and services. This position combines relationship management with technical support, delivering front-line, top-notch service to our clients. We're looking for a proactive, customer-focused professional with experience in ticketing who thrives in building strong, lasting client partnerships.

Requirements

• 2-4 years of live event ticketing and event programming experience in the music industry
• Expertise in Microsoft Office including Word, Excel & Outlook
• Proven ability to quickly master new technology
• Demonstrated excellent written and verbal communication skills
• A commitment to providing excellent service in a fast-paced, high-pressure environment
• Ability to successfully handle multiple priorities and complete tasks in a timely manner
• Must be flexible about working nights, weekends, and occasional holidays

Responsibilities

• Work with client Box Office/Ticketing managers to develop a deep understanding of each client/venue and its unique challenges.
• Develop expertise on all products/services, remaining current with all new releases.
• Respond to support and service requests from client/venue.
• Facilitate the sharing of best practices, offering advice on events and promotion configuration.
• Track and report on all client interactions to ensure consistent, high-quality service.
• Troubleshoot and resolves or escalates technical support issues.
• Assist with event and promotion configuration for full-service clients.

Benefits

• Medical, dental and vision insurance
• Paid holidays
• Vacation and sick time
• Company paid basic life insurance
• Voluntary life insurance
• Parental leave
• 401k Plan (with a current employer match of 3%)
• Flexible spending and health savings account options
• Wellness offerings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 501-1,000 employees