Client Services Specialist, Human Services Department

Stearns County • Waite Park, MN

246d • $22

About The Position

This challenging and rewarding Client Services Specialist position offers you the opportunity to use your lived experiences, cultural competencies, and experience collaborating with all populations to make a difference in the lives of individuals, families and communities in Stearns County. Stearns County derives strength from its workforce and provides a welcoming environment where all are respected, honored and valued. The Human Services Department is seeking a dedicated individual to join our integrated services delivery team in providing quality customer service to individuals and families with diverse needs and backgrounds. If you possess great communication and problem-solving skills, have a passion for serving others, and are interested in a busy and fast-paced environment using office technologies, this is your opportunity to make a difference through a rewarding career in public service.

Requirements

• High School graduate or equivalent.
• One year of post-secondary education and two years of clerical, administrative or customer service experience; OR four years of clerical, administrative or customer service experience.
• Experience using Microsoft Office or a similar computer software technology.

Nice To Haves

• Knowledge of laws and ethics pertaining to privacy of client data.
• Knowledge of community resources.
• Knowledge of standard filing procedures.
• Skilled in the use of office technologies.
• Ability to organize and prioritize a high-volume workload in an efficient manner.
• Ability to process information with attention to detail.
• Ability to follow directions from general guidelines.
• Ability to be adaptable and flexible in assigned duties changing over time to meet division needs and processes.
• Ability to recognize and respect cultural differences and provide impartial assistance to the people served.
• Ability to handle sensitive information and maintain a high level of confidentiality.
• Ability to develop, navigate, and effectively utilize reports generated from multiple software systems.
• Ability to prepare and present draft documents for review by professional staff.
• Ability to effectively communicate verbally and in writing.

Responsibilities

• Meets, greets, screens and provides relevant information and resolves a high volume of inquiries regarding local resources and program services.
• Evaluates and provides specialized instructions to clients and business partners regarding program criteria, verification of requirements, and assisting with incomplete or incorrect paperwork to support efficient and timely service delivery.
• Researches and performs elements of case initiation and case disbursement including screening applications and preparing referrals for further processing.
• Schedules appointments, meetings and interpreters.
• Receives and receipts payments from clients.
• Receives and processes court and law enforcement orders, reports and documents.
• Performs coding, scanning, database inquiries, data entry and routing of forms and client documents.
• Enters, retrieves and looks up client information in various software systems, transcribes narrative and compiles statistical reports.
• Issues EBT and WIC cards and information for accessing benefits.
• Receives requests for access to data, analyzes and completes preliminary classification of data, redacts as necessary and prepares draft response.
• Assists with maintaining electronic and physical filing systems of active and inactive client records and documents.
• Performs record maintenance, including scanning and indexing documents in various databases.
• Processes incoming and outgoing mail, faxes and other material.
• Assists with gathering statistics for federal, state and local reports.
• Attends training and meetings to maintain knowledge of policy, software and process changes.
• Assists with training team members and develops instructional materials.
• Attends work regularly and in a timely manner.
• Performs other duties as assigned or apparent.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED