Client Services Solutions Specialist (ENTRY LEVEL)

Evexias Health Solutions • Southlake, TX

5d

About The Position

We value providing superior customer service and are committed to the successful operation of all systems and processes. The Client Services Solutions Specialist is an entry-level role responsible for providing day-to-day support to EVEXIAS partners and clients. This position serves as a key point of contact for answering questions, troubleshooting systems, and ensuring a positive client experience. This role is ideal for someone who enjoys helping others, learning technology-based systems, and growing within a client services or support environment.

Requirements

• High school diploma or equivalent required; associate degree or coursework in a related field preferred.
• Strong verbal and written communication skills.
• Basic understanding of computer systems and the ability to learn new technologies quickly.
• Ability to explain technical concepts in clear, simple, step-by-step instructions.
• Patient, friendly demeanor with strong listening skills.
• Commitment to providing exceptional customer service.

Nice To Haves

• Previous experience in customer service, help desk, call center, or client support (internship or entry-level experience acceptable).
• Familiarity with CRM systems, ticketing systems, or support platforms is a plus.

Responsibilities

• Respond to client support inquiries via email, online chat, and phone in a professional and timely manner.
• Walk clients step-by-step through troubleshooting and problem resolution.
• Assist clients with navigating EVEXIAS applications, systems, and platforms.
• Follow up with clients to ensure issues are resolved and service expectations are met.
• Escalate unresolved or complex issues to appropriate internal teams when necessary.
• Provide accurate information regarding EVEXIAS products, services, and systems.
• Serve as a positive representative of EVEXIAS, demonstrating professionalism, empathy, and integrity in all interactions.
• Support practice deactivation requests and other administrative client service tasks as assigned.
• Partner with internal teams, including Sales and Operations, to ensure smooth client onboarding and transitions.
• Assist clients with basic system configuration, troubleshooting, and maintenance.
• Help test and support updates to registration forms or internal systems as needed.
• Maintain accurate documentation of client interactions and resolutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED