Client Services Senior Representative - Good Samaritan

Conifer Health Solutions•Kearney, NE

116d

About The Position

JOB SUMMARY Responsible for responding and completing a detailed analysis of complicated client inquiries regarding account level questions, process or procedure inquiries. On inquiries that are considered escalation, partner with all influencing parties to remediate and be accountable for closing the loop by analyzing for root cause or drivers. This may be initiated and accomplished through written and oral communication with the client or its customer (payer, patient, attorney, and so on) with the use of email or by phone. They will be required to understand the Conifer organization and Client needs as a foundation for delivering resolutions and service. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned. Responsible for responding to complicated inquiries, working with all levels of management in other cross functional departments to ensure inquiries are research/resolved. Interpret breakdowns and trend for actionable insights. This may require communications by phone or written and includes utilization of client system, payer websites, and standard Conifer PFS operating systems. Written 75% Oral 20% Analyze all escalations by providing a detailed analysis of drivers and root causes. The would require investigating and reporting in a mechanism where data can be analyzed on a monthly basis Analyze trending reports weekly for management by providing data related to issues/root causes and probable solutions with supporting elements.

Requirements

Independent, logical thinker with proven ability to perform detailed analysis and make recommendations.
Ability to mediate with internal partners for resolution of complex issues
Ability to exercise sound judgment in assessing risk of failures and escalate issues to management
Ability to be resourceful but know when to engage others for support, escalate for help or ask clarifying questions.
Above average communication skills - Strong interpersonal, verbal and written communication skills, excellent listening skills, and organizational skills
Above average troubleshooting skills, with ability to research and articulate complex process breakdown issues with trends
Ability to handle high productivity standards, at exceptional quality. Requires ability to work at a rapid pace while maintaining accuracy.
Proficient understanding of Hospital Revenue Cycle Services
Proficient data entry and typing skills
Must be a team player – Always willing to help in whatever way possible and go the extra mile to get the job done.
Intermediate Microsoft Office (Word, Excel)
Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.
Ability to sit at a computer terminal for extended periods of time
Ability to work extended hours when required.

Nice To Haves

Bachelor’s Degree, preferably in Business or Health Care, or equivalent experience preferred
Extensive or minimum 3 year experience as a client relations specialist/representative or similar position preferably in the healthcare industry.

Responsibilities

Responding to complicated inquiries, working with all levels of management in other cross functional departments to ensure inquiries are research/resolved.
Interpret breakdowns and trend for actionable insights.
Communications by phone or written and includes utilization of client system, payer websites, and standard Conifer PFS operating systems.
Analyze all escalations by providing a detailed analysis of drivers and root causes.
Investigating and reporting in a mechanism where data can be analyzed on a monthly basis
Analyze trending reports weekly for management by providing data related to issues/root causes and probable solutions with supporting elements.