Client Services Representative

VCA Animal Hospitals • Apopka, FL

124d

About The Position

We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Requirements

• Candidates must be positive and motivated.
• Experience in customer service or a related field.

Nice To Haves

• Experience in a veterinary or animal care environment.

Responsibilities

• Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Benefits

• Access to the people and financial resources of a large veterinary community.
• Growth & leadership opportunities.
• Medical, Dental & Vision.
• Generous hospital discounts and product discounts.
• Employer-paid life, long- and short-term disability insurance.
• Paid vacation and sick time.
• Paid parental leave.
• 401(k).
• Free mental health resources and wellness subscriptions (Headspace).
• Referral bonuses.
• Infertility benefits.
• Competitive wage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services