Client Services Representative

National Veterinary Associates • Newtonw, CT

72d

About The Position

The Client Services Specialist is an invaluable member of the hospital team who works directly with a Hospital Manager and supporting medical staff to provide exceptional customer service while maintaining a smooth and efficient flow of clients and patients through the animal hospital.

Requirements

• High school diploma or GED required. Bachelor's degree preferred.
• Prior client service experience in related area preferred but not required.
• Proper telephone etiquette and client service excellence.
• Basic veterinary medical knowledge, including products and services.
• Excellent oral and written communication skills.
• Basic computer skills (Microsoft Office, e-mail, and practice management software experience preferred).
• Strong organizational skills with ability to multi-task and still attend to details.

Responsibilities

• Follows established policy and procedures in scheduling clients for prompt treatment of ill and/or injured patients, as well as proper scheduling of patients in need of vaccinations, rechecks, surgeries, in-hospital procedures, and other services that require the doctors' and technicians' time.
• Helps with client reminders for annual health assessments, parasite checks, dentistry, senior care, etc.
• Invoices clients, collects fees, and obtains authorization for credit charges following the credit policies of the hospital.
• Demonstrates basic emergency procedures and can give proper information on transporting the patient to the hospital. Responsible for advising hospital staff about incoming emergencies.
• Maintains appearance and cleanliness of the waiting room and reception area, including re-stocking of products, office supplies, client educational materials, hospital brochures, etc.
• Prepares and sends welcome letters, new client information packets, referral and thank you letters, condolences, long wait notes, and other correspondence for the doctors and/or Hospital Manager.
• Demonstrates a full working knowledge of PIMS procedures and functional applications.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401k with employer match
• Paid time off (including sick time)
• Paid sick and safe leave for eligible employees in Colorado
• Public health emergency leave in accordance with Colorado's Healthy Families and Workplaces Act

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED