Client Services Representative

Global Payments • Atlanta, GA

399d • $70,000 - $80,000

About The Position

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Provide accurate and timely technical information, advice, and assistance regarding the organization's product and services. Respond to inquiries from clients; understand their technical questions, assess their needs, and suggests or promote solutions that may include alternative products or services. Undertake research and develop proposal to new solutions to solve technical problems and follow-up on the status of outstanding issues. Use databases or other computerized systems to maintain up-to-date documentation.

Requirements

• Bachelor's Degree
• Typically Minimum 4 Years Relevant Experience
• Includes consulting with clients to meet business needs

Nice To Haves

• Microsoft Office, including writing macros in Excel
• In the credit card industry

Responsibilities

• Develops extensive knowledge base of the industry, system, module and product, and uses that information to assist the client.
• Facilitates complex client inquiries and conducts research to solve issues within established Service Level Agreements and methodologies.
• Responsible for resolving client (and multi-client) issues in accordance with the Issue Resolution Methodology.
• Facilitates calls with technical, account management, vendors and/or the client when necessary, and updates issue tracking systems, while keeping the client informed.
• Analyzes and evaluates client initiated changes, including options maintenance requests, through client consultation about best practices and internal research.
• Maintains client relationships through accurate and timely communication.
• Interprets basic to complex technical client issues and project requests.
• Leads client training on specified modules or products, as required.
• Develops functional requirements and specifications to support client customization or system changes.

Benefits

• medical, dental and vision care
• EAP programs
• paid time off
• recognition programs
• retirement and investment options
• charitable gift matching programs
• worldwide days of service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees