Client Services Representative

National Veterinary Associates • Lombard, IL

72d

About The Position

Carriage Animal Hospital is seeking passionate and dependable individuals who are interested in client and patient services to add to our growing practice! The primary job for a client service Representative is to exceed client's expectations for outstanding client service while maintaining hospital standards and positive patient advocacy. Our CSR's daily duties include but not limited to; answering phone calls, scheduling appointments for a wide variety of services, maintaining accurate client and patient information, collecting payments, emergency patient triage, lobby upkeep, and addressing client questions or concerns. We are looking for those who strive to make a difference in the lives of our patients, as well as our clients! Working well on a team is a must, as every department in our hospital collaborates together to ensure the client/patient experience is one of a kind. Our hospital operates like a family. Our hospital excels on maintaining a welcoming environment where employees from every department can openly ask questions and receive support and encouragement.

Requirements

• Strong foundational understanding of multi-tasking
• Payment handling skills
• Telephone skills
• Client communication skills
• Veterinary knowledge
• Computer skills, knowledge of Cornerstone is a plus

Responsibilities

• Exceed client's expectations for outstanding client service
• Answer phone calls
• Schedule appointments for a wide variety of services
• Maintain accurate client and patient information
• Collect payments
• Perform emergency patient triage
• Maintain lobby upkeep
• Address client questions or concerns

Benefits

• Uniform Allowance
• PTO
• Employee Pet Discount
• Medical/Dental/Vision
• Short/Long Term Disability
• Life Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed