Client Services Representative

Netsmart • Overland Park, KS

182d

About The Position

Netsmart is seeking a Help Desk Resolution and Service Desk Delivery Support professional to address and resolve basic and routine support requests. The role involves adhering to Netsmart processes and best practices, escalating support requests as required, and entering quality information into tracking systems. The candidate will create and manage Netsmart support requests according to best practices, contribute to knowledge bases and documentation, and identify and make recommendations to improve support processes.

Requirements

• Associate degree or equivalent relevant work experience.
• The ability to demonstrate strong customer service skills.
• Excellent written and verbal communication skills.
• Attention to detail.
• Excellent time management skills.

Nice To Haves

• At least 1 year of experience in a customer service environment.
• Bilingual Spanish and English.
• Healthcare solution support experience.

Responsibilities

• Address and resolve basic and routine support requests.
• Adhere to Netsmart processes and best practices.
• Escalate support requests as required.
• Enter quality information into tracking systems.
• Create and manage Netsmart support requests according to Netsmart best practices.
• Contribute to knowledge bases and documentation.
• Identify and make recommendations to improve support processes.

What This Job Offers

• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees