Client Services Representative

FMP Telecommunications • Bradenton, FL

396d • $46,000 - $55,000

About The Position

The Client Services Representative at FMP Telecommunications plays a crucial role in building and maintaining relationships with customers while providing tailored solutions to meet their needs. This position emphasizes a commitment to excellence and fostering a positive, inclusive culture, allowing representatives to thrive in their roles. The representative will work closely with clients to assist them in understanding how the company's products can enhance their daily lives, all while showcasing their sales skills in a dynamic environment.

Requirements

• Experience in customer-facing, sales, business development, or client management
• High school diploma or equivalent
• Ability to adapt to a fast-paced environment and work independently
• Proficiency in using CRM software and other sales tools
• Can take rejection and use it as an opportunity to improve communication skills
• Proven track record of providing a positive customer experience

Responsibilities

• Establish and maintain relationships with clients, providing contact and sales support daily
• Facilitate and guide clients through the enrollment process to ensure we are setting them up with products and services that meet their needs
• Maintain accurate and confidential documentation for client enrollment and reporting
• Continuously expand knowledge of sales strategies, products, services, bundles, and communication strategies
• Deescalate client concerns utilizing active listening skills displaying empathy, sincerity, and care
• Utilize all resources; maintain frequent contact with management, attend quarterly sales and performance reviews

Benefits

• Long-term personal support from the company
• Opportunity to participate in a diverse and uplifting culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED